What is an empty chair in your waiting room actually costing you? In this episode of The Profit Loop, Alisa Conner digs into why specialty practices get hit harder by no-shows than almost anyone, what those missed appointments really cost, and why the standard advice to send another reminder keeps failing.
You will hear the four reasons specialty practices see higher no-show rates, why a disengaged patient checks out long before they skip the appointment, and the three points on the patient journey where you lose people without realizing it. Alisa walks through the practice math so you can calculate your own number, explains why generic reminders get deleted and blocked, and breaks down the rescheduling roadblock that quietly sends patients to the competitor down the street.
The episode closes with a three-step weekly action plan you can start immediately, no new software required: pull your numbers, audit your messaging, and call your own office to time the experience.
If you want to find out whether your practice is a fit for the small founding cohort Alisa is building, where she custom-builds your HIPAA-compliant follow-up and missed-call text-back system, book a quick fifteen to twenty minute call. You will calculate your no-show and referral leak numbers together on the call, so you walk away with real figures either way: https://tidycal.com/alisaconner/triage-call-for-rrl
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